How Can I Pay?
You can use any of the payment types listed below to pay for your order.
We take fraud extremely seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. Your details are safe with us as we take security very seriously.
I'M HAVING TECHNICAL ISSUES
If you're having any problems accessing our website, we suggest that you have the latest version of your operating system provide installed e.g. Windows, OSX
Please contact OSMOSE Customer Care Team and include:
CAN I AMEND MY ORDER?
Unfortunately we are unable to amend any part of your order or change the delivery or payment method once an email confirmation has been sent.
You can exchange your item up to 7 days from purchase. Please see our exchange policy.
MY ORDER HAS NOT ARRIVED YET
If your order has not arrived by the estimated delivery date, try the following:
If you still can't find your parcel, please Contact Us and quote your order number. We'll reply within 24 hours and do our best to locate your parcel. If it cannot be found, we will arrange a replacement or a in-store credit refund for you.
I HAVE RECEIVED A FAULTY/INCORRECT ITEM
We want to resolve any issues with faulty or incorrect item immediately.
Please contact our Customer Care team with the order number and the faulty or incorrect item's name and code.
We'll get back to you as soon as possible and try to resolve it for you as quickly as possible.
AN ITEM IS MISSING FROM MY ORDER
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
CAN I TRACK MY ORDER?
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email.
If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, go to the My Account page to track your order.
HOW CAN I RETURN SOMETHING TO YOU?
Please read our Exchange Policy before returning any items to us.
All items ordered from osmose online store can be returned in stores or to our head office via postal service.
An in-store credit will be sent to you once the package is received and processed for returns.
However packages are to me returned at mint condition where fabric is not worn and tags are in placed.
How long will my return parcel take to be processsed?
All returns will be processed withing 14 working days from the date we receive your parcel.
You will receive an email update once your parcel has reached our warehouse.
How will I receive my refund?
Cash refunds are not provided for returns. In-store credits equivalent to the purchase price of the item(s) returned will be issued in your account.
Can I drop off my parcel personally at OSMOSE HQ?
Our logistics and creative team are hard at work providing you the best service and products and are not able to attend to walk-ins. However, you can choose to drop your parcel off at our stores located island-wideReturn in stores: It's free!
1. Pack your item(s) and the original delivery note together in a parcel.
2. Drop your parcel off at the cashier at our stores.