GOODS EXCHANGE POLICY

We want you to love what you ordered at OSMOSE!

  • For local customers, you can exchange any unwashed or defective merchandise with the tag still intact.
  • Items purchased in Retail Store are only entitled to exchange within 7 working days from purchase.
  •  Items purchased Online are only entitled to exchange within 14 working days for purchase.
  • For overseas customers, you can exchange any unwashed or defective merchandise with the tag intact within 14 working days from purchase.
  • All online purchases are only entitled to exchange once per invoice.
  • You can either request for a size exchange, exchange it for another item of the same price, or top-up for an item of a higher price. Subjected to stock availability.
  • We do not provide exchanges via Post. However, it will be processed as a return and a store credit will be issued to you.
  • For immediate 1 to 1 exchange/drop off, kindly visit any of our retail outlets in Singapore and our friendly staff will assist you in the process.

REFUND POLICY

  • Items on Sale are not eligible for refund and exchange.
  • Items are only entitled to refund via online store credits for your next purchase.
  • Items purchased online can be returned for credits via post/drop-off in stores, or returned in-store for an exchange.
  • Items purchased in-store must be returned in-store and not via post.
  • If item is out of stock, we will process a refund back to your credit card when we process your order for delivery.

RETURN POLICY

  • All items will be inspected on return and the items are your responsibility until they reach our warehouse.
  • We try hard to accept all returns and they are still acceptable even when it's not in the original packaging.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we will arrange a pick up in any of our retail outlets for your collection.
  • We are not responsible for any items that are returned to us by mistake.
  • Kindly use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
Our return address is:
Blk 5 Ang Mo Kio Industrial Park 2A #02-19 (AMK TECH 2) Singapore 567760

 

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