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Exchange Policy

Goods Exchange Policy

We want you to love what you ordered at Osmose!

  • For local customers, you can exchange any unwashed or defective merchandise with the tag intact within 10 working days from purchase.
  • For overseas customers, you can exchange any unwashed or defective merchandise with the tag intact within 14 working days from purchase.
  • Items on Sale are not eligible for refund and exchange.
  • Items purchased online can be returned for credits via post/drop-off in stores, or returned in-store for an exchange.
  • Items purchased in-store must be returned in-store and not via post.
  • You can either request for a size exchange, exchange it for another item of the same price, or top up for an item of a higher pricer. Subjected to stock availability. 
  • Exchanges can only be done once per invoice.
  • All items will be inspected on return and the items are your responsibility until they reach our warehouse.
  • We try hard to accept all returns and they are still acceptable even when it's not in the original packaging. 
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We are not responsible for any items that are returned to us by mistake.
  • Kindly use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
  • Our return address is: Blk 5 Ang Mo Kio Industrial Park 2A #02-19 (AMK TECH 2) Singapore 567760

Still have questions? Contact us using the Customer Service form or we can be reached via telephone at +65 65562606.

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